Tammy L. Marshall is the Chief Experience Officer for The New Jewish Home. With more than 25 years of experience in health care, Marshall has committed her entire career to the study and advocacy of elders and those who care for them. As Chief Experience Officer, she is an ambassador for change at The New Jewish Home, implementing Person Directed Care philosophies throughout the network.
Prior to arriving to The New Jewish Home, Marshall was the Vice President for Mission Integration & Strategic Planning for Upstate New York’s largest long term care system. For 15 years she led their Culture Change and Workforce Quality programs. Projects included the renovation and redesign of a 13 story, 583 bed, 1199 SEIU-staffed nursing home into “small homes.” She led a HEAL NY grant of $12 million to close one nursing home and reopen 13 as Green House Project homes. These projects required the education and training of over 2500 employees, from Member Boards to Executives and direct care partners. She also co-led two labor negations, securing new contracts and creating “universal workers” roles, setting precedence as being the first to negotiate a blended worker role within 1199/SEIU.
Marshall holds degrees in Nursing and the Social Sciences; however she credits her mentors, elders and those she works alongside as her greatest teachers and educators. She presents nationally at various trade and LTC affiliations on the topic of Person Directed Care and Strategic Planning. In her leisure time she consults for Woman Religious; supporting Sisters to strategically plan their congregations and convents future. She teaches yoga, practices bodywork as a licensed massage therapist and leads workshops for woman at her solely owned wellness center in upstate N.Y.