THE NEW JEWISH HOME RESPONDS TO COVID-19

The New Jewish Home is closely and continuously monitoring all matters related to COVID-19 and is taking important precautions to ensure the health and safety of our clientsand our staff. Since we serve a frail and vulnerable population of older adults, we are stepping up our infection control precautions and are closely monitoring and adhering to guidelines set forth by NYS Department of Health and the CDC.

Please be assured that our team continues to update our care and procedures in response to this evolving situation.

WHAT STEPS IS THE NEW JEWISH HOME TAKING AT ITS FACILITIES?

Since we serve a frail and vulnerable population of older adults, we are stepping up our infection control precautions and are closely monitoring and adhering to guidelines set forth by NYS Department of Health and the CDC. These are the proactive steps we are taking to ensure the safety of our older adult clients, staff and visitors.

Interdisciplinary Task Force

  • Led by our Medical Director and Infection Preventionist, our interdisciplinary team (administrators, senior leadership, clinical leads, communications and IT departments) meet daily to discuss updates and plan for next steps.

  • We are in constant communication with the New York State Department of Health (DOH) to receive, evaluate and implement the latest guidance.

Patient Monitoring

  • Our clinicians are vigilantly monitoring patient health. We are following strict DOH guidelines for the management of all respiratory infections, including when to test for viruses and when to consider testing for COVID-19.

  • Our staff has been trained to identify any patients or residents who might be at risk of COVID-19 and are well-prepared to institute precautions for these patients or residents if the need arises.

Facility Maintenance

  • We have increased the frequency of cleaning on high touch surfaces and high trafficked public areas with hospital-grade bleach disinfectant. This is done daily, and in many areas, multiple times a day.

UPDATES

In order to limit the chance of exposing our patients and residents to potential COVID-19 in the community, we have updated the following policies.

Visitation

We are pleased to welcome families and loved ones back to our skilled nursing facilities for outdoor garden visits. The New York State Department of Health (DOH) has implemented strict guidelines for visitation. In order to visit residents and patients in the garden, visitors must provide a verified negative COVID-19 test results within 7 days of the scheduled visit. We encourage anyone interested in visiting to consider getting tested as soon as possible as we are unable to make any exceptions. In the event we have a new positive staff or resident COVID case, we will need to suspend garden visitation.

  • Westchester skilled nursing facility (effective September 24, 2020)
    How to schedule a visit (PDF)
  • Manhattan skilled nursing facility (effective October 5, 2020)
    Garden visitation has been suspended at this time.
    To schedule a window visit, please contact  wecare@jewishhome.org.
  • University Avenue Assisted Living Program (effective October 1, 2020)
    How to schedule a visit (PDF)

Manhattan Campus

On March 28, we began restricting all resident packages and deliveries to help combat the spread of COVID-19, and we understand it was challenging for many families. After careful consideration and based on current information about the spread of infection, we are pleased to inform you that effective Tuesday, April 28, we will begin receiving sealed, boxed packages for our residents. Please note, we are unable to receive laundry, clothing, food and floral deliveries at this time.

The health and safety of our residents, patients and staff remain our priority. We are following the guidance provided by the NYS Department of Health and the CDC.

If you have questions, please contact our designated “WeCare” line at (212) 870-7570 or email at wecare@jewishhome.org. We will respond to your inquiry between the hours of 9 a.m. and 6 p.m. and we encourage you to reach out during these hours, unless there is an emergent need.

Westchester Campus

For families who have hired companions to help care for their loved ones, please note that due to the community-based spread of COVID-19 in our county, we are currently only able to accept companions and home health aides from two providers: HAPI (212-273-2577) and Eldercare (914-815-0566). We have contracts with these two companies and they are available to help you.

Thank you in advance for your cooperation and understanding during this challenging time. If you have any questions about your loved one, please call the main number at 914-698-6005. If you have any other questions, please contact Administration at 914-864-5110.

Kittay Senior Apartments

Please know that maintaining the safety of our tenants is our priority. In order to limit possible outside exposure to COVID-19, at this time we would like to limit visitation to essential workers and caregivers. We are requesting visitors who are at risk for developing the virus to refrain from visiting Kittay at this time. All visitors will be asked to complete a screening questionnaire as well as a temperature check.

Should you have any questions, please contact us at 718-410-1415.

Manhattan and Bronx Adult Day Health Care Programs

Effective March 17, 2020, per mandate from NYS Department of Health, our Adult Day Health Care Programs in Manhattan and Bronx are CLOSED until further notice. If you have questions, please contact Mary Lou Harren Matamoros (212-273-2530; mharren@jewishhome.org) or Mark Becker (718-329-8389; mbecker@jewishhome.org).

How to Update Family Contact Information

If you are not receiving email updates from The New Jewish Home and would like to, please contact your Director of Social Work.

For Manhattan, please contact Meg Bondy:
212-870-4939 — mbondy@jewishhome.org

For Westchester, please contact Cristina Giarratano:
914-864-5660 — cgiarratano@jewishhome.org

GENERAL FLU-PREVENTION MEASURES

We encourage everyone to practice general flu prevention measures as recommended by the CDC which are the exact same measures that will help us prevent COVID-19 illness:

  • Stay home if you’re feeling sick; call your doctor immediately to report your symptoms and travel history;

  • Cover your cough or sneeze with a tissue or sleeve; throw the tissue away immediately;

  • Wash your hands regularly;

  • Avoid touching your face;

  • Avoid close contact with people who are sick; and

  • Get your flu shot, if you haven’t already received it.

A LIST OF USEFUL RESOURCES AND LINKS

We’ve compiled a comprehensive list of resources that we hope you will find helpful during this time.

RECOVERING LIKE A NEW YORKER

The New Jewish Home reflects the diversity and strength of New York City. During this challenging time, these inspiring stories of recovery and resilience are a source of hope. 

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CONTACT INFORMATION

Contact Us

1-800-544-0304

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