Notice of Data Security Incident

February 12, 2024

Jewish Home Lifecare, Inc. (“The New Jewish Home”) is providing notification of a recent data security incident. This notice includes information about the incident, the response, and steps potentially impacted parties may take to protect against possible misuse of their information, should they feel it necessary to do so.

What Happened. On January 7, 2024, The New Jewish Home observed unusual activity on its computer network and immediately began an investigation into the nature and scope of the event with the assistance of third-party forensic specialists. The investigation identified potential unauthorized access to certain data on The New Jewish Home’s network.

What Information Was Involved? The New Jewish Home determined that the information potentially impacted may have included information related to patients and other members of The New Jewish Home community, including name, address, date of birth, Social Security number, payment card information, financial account information, passport number, medical record information, and medical treatment information.

How Will Individuals Know If They Were Affected By This Incident? The New Jewish Home is mailing notice letters to potentially impacted individuals with more information regarding this incident. If you have questions about this incident, or the letter you received, or you would like to enroll in complimentary credit monitoring and identity protection services The New Jewish Home is making available to potentially impacted individuals, please call the dedicated assistance line at 888-368-8623 Monday to Friday between 9 a.m. and 9 p.m. EST.

What Else You Can Do. In general, The New Jewish Home encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit or call 1-877-322-8228.

Individuals have the right to place an initial or extended “fraud alert” on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a “credit freeze” on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.

Should individuals wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:



P.O. Box 2000
Chester, PA 19016 



P.O. Box 9554
Allen, TX 75013



P.O. Box 105069
Atlanta, GA 30348

Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or their state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC.


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